How can we help you today?
Search our knowledge base for guides, privacy controls, safety guidelines, and account support.
Account & Identity
NID verification, profile setup, login issues, and security settings.
Safety & Guidelines
Community standards, child safety, reporting, and content blocking.
Privacy & Data
GPS location handling, data protection, and prominent disclosures.
Account Deletion
Step-by-step guide on how to request and manage instant data erasure.
Terms & Policies
Platform usage rules, legal terms, and conditions of service.
Direct Support
Get in touch with our official support team for special inquiries.
Frequently Asked Questions (FAQ)
Quick solutions to the most common questions asked by ThuirRa community members.
How do I verify my account with National ID (NID) and Selfie?
During registration or inside your account settings, you can submit your government-issued NID documents along with a live camera selfie. This ensures community trust, verifies real people, and prevents fake accounts.
How can I delete my ThuirRa account permanently?
You can delete your account instantly through the app settings or by visiting our dedicated web portal. Once requested, your profile and personal data are scheduled for complete removal from our production servers.
Is my precise GPS location visible to other users?
No. Precise GPS location coordinates are captured solely for location-based features and internal security validation. They are strictly kept private and are never displayed publicly on user profiles.
How do I report inappropriate content or abusive users?
Every post, profile, and comment features an integrated report button. Our moderation team reviews reports 24/7 to enforce community guidelines and maintain a safe environment.
Still need assistance?
If you could not find the answer you were looking for, visit our portal or review our legal compliance documents.